FAQ

Where are you located?

Sherwood Park, AB

How do I contact you?

By email, info@homearcadeinabox.com or by clicking the Contact Us tab

Why should we buy from you and not one of the other 100 people selling?

Service, stability and the most up to date programming. We are constantly updating and keep current with the latest changes to Kodi. Enjoy our one-click update tool and get the latest build with the latest add-ons in one easy step whenever you want! You can buy confidently knowing that Home Arcade In A Box has been selling and programming android tv boxes for the past four years.

What is the difference between the different models of tv boxes?

All of our tv boxes have the same Kodi programming on them and all work in the same way. The price difference comes from the internal makeup of the box. Our least expensive has no external antenna, a S905X processor and 1GB RAM/8GB ROM. As you go up in price, you get more features, like an external antenna, faster S912 processor, more RAM/more ROM and dual band wifi switching. For watching tv shows and movies, the higher priced boxes perform exactly the same as the lower priced. We offer different choices because some people are looking for an inexpensive option and some people want a lot of RAM/ROM, some want lots of games and some people like a lot of features. We support our boxes for their lifetime, therefore we only sell boxes we find to be good quality.

What forms of payment do you take?

In person, we take Interac, Visa, Mastercard and of course, cash. Online orders, we accept Visa and Mastercard.

How long will it take to receive my order?

If you choose local pick-up, we will email you our hours and address and you can arrange a time to come by. All shipped orders are mailed through Canada Post. You can expect to receive your order within 2 to 10 days of placing your order. You will be provided a tracking number for your order with Canada Post so you can watch your order’s progress.

What is your return/refund policy?

All sales are final. We offer a 30 day hardware exchange on items deemed by Home Arcade In A Box to have a factory defect. Factory defective items are eligible for an exchange with in stock merchandise when returned with all components and original packaging and receipt. The purchaser is responsible for bringing/mailing the item to Home Arcade In A Box’s location in Sherwood Park, AB. There is no warranty on SD cards (in Raspberry Pi and NES Pi).

I have low/no sound when I play a show under Movies/TV, how do I fix that?

You just need to use a different player. Your box is likely defaulted to MX Player, which sometimes doesn’t have the codec required to play the file. Choosing Play With Kodi (or EBMC depending on your model of tv box) will give you the correct codec. How you do that is when you choose your show and click on the link you want, the drop down menu appears. Instead of clicking Play, go to the third option down and click Play With. That will make a new drop down menu. Choose Kodi (or EBMC if you don’t see Kodi).

How often should I update my tv box?

As the saying goes, if it ain’t broke, don’t fix it. If you find you can’t get shows like you used to, it’s time for an update. If all is running well, no need to update.

I have a pop up from Home Arcade In A Box Wizard telling me there is a new version available. What should I do?

In this case, there has been a big change with the build and we recommend you follow the prompts and do this update. Fresh Install is for the user who uses the tv box as it is, if you have added add-ons, content from the Google Play Store, etc, choose Standard Install. As well, always choose the option (Continue, Force Close) with green letters, especially when the update is done. Always choose Force Close at the end of the update.

Occasionally updates time out, if you find the tv box gets stuck on a blue screen like the one in the video below, follow the steps shown below to get it going again.

Home Arcade In A Box is permanently established in Canada.