FAQ

Where are you located?

Sherwood Park, AB

How do I contact you?

By email, info@homearcadeinabox.com or by clicking the Contact Us tab

Why buy from Home Arcade In A Box?

Service, stability and the most up to date programming. We are constantly updating and keep current with the latest changes to Kodi. Enjoy our one-click update tool and get the latest build with the latest add-ons in one easy step whenever you want! You can buy confidently knowing that Home Arcade In A Box has been selling and programming android tv boxes for the past four years.

What is the difference between the different models of tv boxes?

All of our tv boxes have the same Kodi programming on them and all work in the same way. The price difference comes from the internal makeup of the box. Our least expensive has no external antenna, an S905X processor, and 1GB RAM/8GB ROM. As you go up in price, you get more features, like an external antenna, faster S912 processor, more RAM/more ROM and dual-band wifi switching. For watching tv shows and movies, the higher priced boxes perform exactly the same as the lower priced. We offer different choices because some people are looking for an inexpensive option and some people want more RAM/ROM, some want lots of games and some people like a lot of features. We support our boxes for their lifetime, therefore we only sell boxes we find to be of good quality.

How often should I update my tv box?

As the saying goes, if it ain’t broke, don’t fix it. If you find you can’t get shows like you used to, it’s time for an update. If all is running well, no need to update.

What forms of payment do you take?

In person, we take Interac, Visa, Mastercard and of course, cash. Online orders, we accept Visa and Mastercard.

How long will it take to receive my order?

If you choose local pick-up, we will email you our hours and address and you can arrange a time to come by. All shipped orders are mailed through Canada Post. You can expect to receive your order within 2 to 10 days of placing your order. You will be provided a tracking number for your order with Canada Post so you can watch your order’s progress.

What is your return/refund policy?

All sales are final. We offer a 30-day hardware exchange on items deemed by Home Arcade In A Box to have a factory defect. Factory defective items are eligible for an exchange with in-stock merchandise when returned with all components and original packaging and receipt. The purchaser is responsible for bringing/mailing the item to Home Arcade In A Box’s location in Sherwood Park, AB. There is no warranty on SD cards (in Raspberry Pi and NES Pi).

Home Arcade In A Box is permanently established in Canada.