TV Box & Firestick FAQ

How does an android tv box work?

An android tv box is a mini computer running an android operating system. Android tv boxes can run different apps and add-ons that allow you to stream shows from the internet to your tv.

Android tv boxes work similarly to Netflix in that there are no channels, instead you choose a show. Because content is accessed from the internet, what you can access is unlimited and has no monthly fees. TV shows that have just aired on tv are generally available within an hour.


Want to watch our demonstration video?

Click here to view.


Can I get IPTV on your tv boxes?

Yes you can. We use Beast TV IPTV and install the app on all tv boxes we sell. Beast TV costs $15 US a month. Click here to learn more about Beast TV IPTV.


Are there any monthly fees?

No there aren’t. If you choose to subscribe to an additional service such as Real Debrid or an IPTV service, there are fees for those services.


What’s the difference between IPTV and Kodi streaming?

An IPTV service gives you live tv with a channel guide that works like cable.

Kodi based streaming works more like Netflix with no limits on what you can watch. You choose a show or movie you want to watch instead of a channel. TV shows are generally available within an hour of airing on tv.

You can watch tv shows, movies and sports using either an IPTV service or Kodi apps & add-ons.


Can I run both an IPTV service and Kodi on my tv box?

Yes you can.


How often will I need to update my tv box?

There is no timeline on how often you’ll need to update. We use a variety of android apps and Kodi add-ons so you have lots of different streaming sources to use. Currently, the developers of two of the android apps we use release updates that will prompt you to click Update, Install and then Done to update their apps, super simple. Updating Kodi add-ons is super simple too, we have an Update Kodi button in our build. Click the button, click Continue, then Close when it’s done and you’ve got all the latest Kodi add-ons.


What speed internet should I have?

We recommend a minimum of 25 Mbps for better streaming. If your speed is slower than 25 Mbps, you’ll want to subscribe to a service called Real Debrid. To see what internet speed you have, go to www.fast.com. That website will give you your download speed. We recommend you run a speed test during peak hours (5 pm to 10 pm for a realistic idea of your speed).


Do I need to subscribe to Real Debrid

No but we highly recommend you do. We find Real Debrid to be a great service for a great value, we wouldn’t go without it. More info about Real Debrid can be found by clicking the highlighted words in the line above.


Do I need one tv box per tv?

Yes. Technically, you can move your tv box from tv to tv but we don’t recommend that as it’s hard on the HDMI port.


Do I need a VPN?

We don’t use one.


Do I need a Smart TV to use an android tv box?

No. As long as your tv has an HDMI port, you can use an android tv box.


What is your return/refund policy?

All sales are final.

We offer a 30-day hardware exchange on items deemed by Home Arcade In A Box to have a factory hardware defect. Factory defective items are eligible for an exchange with in-stock merchandise when returned with all components and original packaging and receipt.

The purchaser is responsible for bringing/mailing the item to Home Arcade In A Box’s location in Sherwood Park, AB.