We haven’t experienced this ourselves but had a customer who did. He used the information in the link below and it solved the darkness issue.
https://www.gadgetvictims.com/2017/05/kodi-quick-fix-for-dark-screen-during.html
Facebook Reviews
Alden Bastien
2019-10-28T02:17:41+0000
If you want customer service this is the place They make updates easy so you can follow the steps and if you have questions they are always ready to help.
Thank youread more
Randy Whitcroft
2019-02-11T15:23:26+0000
Extremely friendly and responsive service. Fast turn around and an easy to follow process that makes the programming and remote setup a breeze. Highly recommend.read more
Steven Meszes
2018-12-02T11:15:36+0000
great products and service. enjoying 4 different retro game and cable boxes over several builds. support is consistent. friends eBay cable boxes fail fast:( recommend these for the slight premium due to great support
Steveread more
Bryan Watling
2018-09-20T21:14:52+0000
I don't have a lot of people i would say are " MY GUY"(s). no car guys, no insurance guys... but if someone was looking to upgrade or get a box, i would say i got a guy for that. Vance was awesome, and this is the best system we've had on a box. No issues, runs fantastic. 10/10 would recommend and would use again, no questions.read more
Rob McClelland
2018-04-13T22:55:39+0000
Had issues with the product at first as to my inexperience technically but Vance was very helpful in getting my issues resolved and walking me through the products so I was more familiar with navigating through the box.read more
Chris Roberts
2018-04-02T20:52:21+0000
Vance was great and very professional my wife and I went to go see him on the weekend and he gave us a tutorial on the boxes and updated ours for us. If he is serving other customers while you are there he has comfortable seats to relax in, refreshments and even games to play I will definetley be back to see him when I need something and I would highly recomend him to anyone.read more
Carrie Hancharuk
2018-03-19T03:21:22+0000
Absolutely happy with my update today !!! Thanks to these two my box is running better than it ever has... they are very knowledgeable. Definitely will be recommending and coming back.read more
Crystal Yost
2018-03-07T17:01:13+0000
Im a newbie with the android boxes and after getting royally bent over by a kijiji deal with another person I thought one more try. I contacted Vance and purchased a new box from him. Right from the start Vance was straight forward and very helpful explaining things and showing me the ropes. I have since had an issue with an update so I returned to get more help, both Vance and Angie were more than helpful and got me back up and running in no time. My overall experience dealing with this company has been exceptional, keep up the great work Vance and Angie.read more
James Warner
2018-02-20T02:00:43+0000
Vance is super knowledgeable and helpful. If you are in the market for an android box, this is the place to go hands down. Thanks again Vance for setting us up!read more
Cara Kapler
2018-01-22T21:26:30+0000
Had my box for over a year & just had a small problem. I messaged them and received a response within minutes! They remotely logged into my box and fixed it in 10 minutes while I sat on my couch! Can’t get much more convenient than that! Highly recommend!read more
Melissa Hoffman
2018-01-19T03:07:31+0000
I am not great at technology probably due to my age. I do use the videos and an ipad to help me download new versions. But.....often I get things messed up. Vance has always been there to help me out. Thanks Vance �read more
Lindsay Therrien
2018-01-13T00:33:33+0000
Couldn't figure out why I lost sound and was going out of my mind!! On a whim I texted Vance to see if he had any suggestions... He accessed my box remotely then and there and fixed it in 5 minutes!! Rock star!!read more
Sanny Knopp
2017-11-27T18:32:29+0000
Best customer service - quick responses and always available to help. Vance does everything remotely and saves us headaches trying to figure stuff out ourselves. Highly recommended!read more
Murray Olsen
2017-11-26T19:07:08+0000
Vance is super knowledgable and super helpful. Whenever I message him very quick response and always has the answers. Would recommend his service to any of my friendsread more
Antoine Cyr
2017-11-21T19:34:41+0000
Thank you big guy to help out my friend and help me out too I suggest thatnin any of my friends need a android box to go there Home Arcade in a Box �read more
Marc Eskander
2017-11-19T22:29:00+0000
Vance was awesome. Great service for training in the beginning. And service afterwards with updates. Referred a bunch of friends there and no one complainedread more
Ross Junck
2017-11-15T00:01:13+0000
Awesome experience with Vance and his products. Incredibly patient and genuinely caring. I would highly recommend every aspect of their product and customer care.read more
Hanif Somji
2017-11-14T04:18:38+0000
Honest and integrity!! True to his word and impeccable service. Prompt and professional. Always willing to assist with the tutorials.
Highy recommended with promise to deliver.read more
Carlo Calvert
2017-11-04T21:29:20+0000
I’m not really savvy when it comes to these boxes and for the most part this has been pretty easy to operate for me but I did run into a bit of a issue last night and I text Vance, within a few minutes he was replying to me helping me sort things out. Before I knew it I was back at it watching my show. Thanks!read more
Tracy Presisniuk
2017-10-28T02:00:47+0000
Vance came to my place of employment and provided an informative presentation to my colleagues of whom many purchased an android system from him. It’s an easy plug and play system, however if you require technical support he will always take your call and “remote in” to quickly resolve any issue you have!! Top notch service!read more
Denise Drummond
2017-10-24T23:02:52+0000
I've bought several boxes for myself, family members and friends. Vance's after purchase service just can't be beat. Recently I needed an upgrade and within an hour Vance had logged in and serviced my system. I wouldn't buy from anyone else. I tell anyone who asks about my box that if they are thinking about purchasing one to go to Vance.read more
Christopher Veenstra
2017-10-14T03:13:42+0000
Vance is a totally professional and personable guy. The customer service he provides is second to none from the onset to the ongoing. You absolutely can't go wrong with doing business with homearcadeinabox... totally recommend!read more
Michael Kegger
2017-10-13T15:44:48+0000
Bought my first box from him a couple years back, and was blown away with it. Vance explained fully on how to operate and update it. Since than have bought numerous other ones for Christmas presents for both friends and family. There Customer service can't be beat. Needed a remote update, sent a text and 5 mins later the update was in progress. Highly recommended to anyoneread more
Monique Vienneau
2017-10-11T01:45:08+0000
We we're introduced to "the box" by relatives in Edmonton. Had an issue emailed Vance. Spoke, Vance just walked me through it. He took over! As easy as that!
Thanks Vance and Angie!!read more
Tania Turner
2017-10-06T03:06:38+0000
I have had my box for almost a year and I love it. I recently needed help with an update & the customer service Vance provided was exceptional. He goes the extra mile to make sure your equipment is up to date and that you understand how to use it. Thank you so much for making this technology simple to use.read more
Marilyn Knopp
2017-10-02T00:05:45+0000
We have 2 of These boxes in our home and they are great. Vance is the best always there to help. Will be getting another box for a Christmas gift for a family member. Thank you Vance for always being there!!read more
Slav Heyduk
2017-09-24T19:43:00+0000
I have a Raspberry pi and an Android box from Vance. Super helpful getting things set up and answering any and all questions. His service is fantastic as he's done updates for me remotely, and reprogrammed my Pi in person after the kids went crazy button mashing in the settings. If you need an Android box Vance at Home Arcade In A Box is the guy to go see.read more
Keith St.Peter
2017-09-17T17:14:30+0000
Vance and his wife are extremely helpful and efficient when it comes to customer service and delivering a quality product. I've had my Kodi for roughy a year and a half and our family uses it daily. Great products and excellent customer service , we just recently updated our Kodi and had over 1600 retro games installed , nes, snes and genesis games.read more
Dave Kellock
2017-09-17T00:03:04+0000
Always excellent service, I have bought a few boxes for my self, family and friends and everyone only had to say the boxes worked great and no issues!
I recommend getting a box, you won't be disappointed!!read more
Melanie Fluker
2017-07-25T02:29:19+0000
Great customer service ! Tutorials are very easy to follow for downloads. Vance is more than willing to help if you have any questions. Highly recommend this companyread more
Adrienne Donnelly
2017-07-19T03:40:13+0000
Vance is super friendly and helpful - set up a Quick Support within 24 hrs of me contacting him with my problem and he fixed it over the phone easy pease!read more
Aaron Broadbent
2017-06-30T05:05:46+0000
I was refered to Vance at Home Arcade in a Box by a friend, who insisted that the quality of product and service would not disappoint.
That was 100% correct. Vance and Angie take the time to make sure that you are totally happy with the product and teach, step by step, how to operate every aspect by yourself.
I was in need of a software update, one text message later and I was contacted and booked in for a remote upgrade where Vance told me over the phone, everything that he was doing and all of the changes in the software.
The best part of this is that the remote update was free of charge.
Thank you Vance and Angie for your unbelievable service. I have, and will continue to refer people to your fine company.read more
Yoonhee E. Fischer
2017-05-16T02:35:59+0000
Vance is very helpful and his boxes are great. He's always willing to help if I ever have any questions. My in laws will be purchasing a box as well :) thanks Vance!read more
Brenda May Javorsky
2017-05-16T02:31:24+0000
Home Arcade in a Box was recommended to me by a co- worker. She said I would get great support if I purchased from here. She was right. I ordered the Android TV box on the phone. I received it two days later. It was ready to go. My daughter said that they need updates. They don't. It's automatic. So we downloaded stuff and lost the set up. The next day Monday I was able to get remote help by Vance to reset it back up. Can Amazon do that??? I know they can't. Why buy from there. This was so much easier. Just telling ya. Don't waste good money on a site that won't give you any support. Thank you Home Arcade in a Boxread more
Andrew VanDerHoek
2017-04-25T00:19:00+0000
Vance just finished a re-program on my android box last night and as usual he was very professional. Box works great. I would definitely recommend this company and the boxes they program to anybody interested in getting into it.read more
Erin Leigh
2017-04-21T23:00:49+0000
We bought an Android box off Amazon and have had nothing but problems with it from the very beginning. Getting help or even proper demonstrations to update/operate it has been difficult and disappointing. Then I heard about Vance at Home Arcade in a Box. I dropped off my box and not only did him and his wife update it quickly, they customised it to my husband's favorite hockey team, added folders strictly for kids shows and movies, and it is operating faster and better than ever! My husband is so happy to be able to watch the playoff games, ALL of them, now that our box is operational again. Knowing that I can just call for quick help, remotely, at no extra cost, is such a relief for this busy Mama. Friendly and helpful service is sooo appreciative! We will pointing everyone towards Home Arcade in a Box in the future because being able to count on help when you need it is worth its weight in gold! ��read more
Michelle Derewynka
2017-04-15T03:49:25+0000
Vance is a great guy, very patient. Walked me through and trouble shot when I was having issues which was my routers connection.
I don't have cable only my android boxread more
Beth Devlin
2017-04-12T02:35:57+0000
Just had Vance update my android box for me tonight remotely, he was great to talk to and very patient with me. (I'm not to savvy with technology). Great costumer service and overall I'm very satisfied with the product!read more
Shamila Shahadat-Jennings
2017-04-03T03:20:24+0000
Great box and even greater customer service from Vance!!! Had my first experience this evening with having my boxes re-programmed and went very smoothly. Very friendly and efficient. I would definately recommend getting this box. It's one of the best investments we made. You won't be disappointed!read more
Carina Letawsky
2017-04-02T17:56:08+0000
Amazing customer service! There were a few glitches with my android box and Vance not only traded it in (no questions asked) but he also upgraded it for the inconvenience! The system is fantastic and the service professional and friendly. I would highly recommend!read more
Frank Page
2017-03-29T14:16:49+0000
I have had two boxes for about a year now and love them. Vance has been excellent to deal with and has given outstanding customer service. I am not the most tech savvy of people but the Box is very simple to use and gives us everything we need in the way of TV, with no commercials or high cable bills! I highly recommend and have told friends. I will never go back .... and I will always go through Vance. He is a rock star!read more
Nadine Harrisson Morton
2017-03-25T13:41:36+0000
Purchased my first android box earlier this month from Home Arcade in a Box, based on a referral from a friend. Dealing with Angie and Vance was a great experience, Vance took the time to demo all the features and specs of the Zoomtak box. The after purchase support has been great, and they respond quickly to questions by email and phone. The accessories Vance carries are great quality and well priced.
I would definitely recommend Home Arcade in a Box to family and friends, The support and service is exceptional, and I will be a return customer.read more
Karrie Kirkpatrick
2017-03-17T01:33:33+0000
Absolutely AWESOME!!!! Very few issues with this movie box & issues I did have were because MY internet was outdated & slow. Once I fixed things on my end no problems at all. If I ever have any questions or have any issues my tech Vance remotes in & fixes. I have never waited more than 10 mins for him to get hold of me if I have had to leave a message. He explains things so I get it as I am not very computer literate. He is so awesome & I would recommend Vance & the product he works with!!!!read more
Sherry Williams-Dery
2017-03-13T00:55:36+0000
Last year I purchased a android box from Angie and Vance from Home Arcade in the box. U see a lot of different android boxes on the market these days. I learnt the hard way I purchased a box from someone off of Kijji the year before for way more money when it came time for updates and I called the guy back number was disconnected. I was stuck with a box I paid lots of money for could not get any updates this box was totally useless!!! I contacted Vance purchased 1 box. Then came back purchased 3 more boxes for my house. My friends and family also purchased boxes as well. What is different about Home Arcade in a box Vance offers excellent support for his customers. Excellent customer service tech support and great prices. I'm a firm believer u get what u pay for. The box pays for its self. How much money do u spend going to the movies or pay for movies on cable boxes? You can watch almost any tv show or movie from the past and current. Give home arcade in a box a try you won't be disappointed!!!read more
Lori Gabara
2017-03-12T15:31:11+0000
I was referred to Home Arcade in a Box by my bestie, so in October of 2016 I bought one. I have to say it is the best thing ever, easy to set up and to use!
I have totally cut out my cable which is has paid for my box a few times over already. We now have 2 boxes in our household, my parents have one, my brother has one and we all love them, as well as a few co-workers.
The customer service that I have received from Vance and Angie is amazing and if I ever have a problem with the box Vance is always there to answer my questions or concerns quickly and very efficiently.
Thank you Vance and Angie I was a very disgruntled cable user and now I love watching TV again, but my way!read more
Candace Bowman-Rusnak
2017-03-12T01:29:11+0000
I am 100% satisfied with my purchase and especially with the customer service provided by Vance and Home Arcade in a Box. Any issues(which have only been twice in over a year) I have experienced have been remedied quickly and with knowledge and professionalism. It is rare to find this level of customer service in this day and age, and I cannot recommend him highly enough.read more
Kelley Richmond Blakeney
2017-03-11T23:19:54+0000
I would definitely refer Vance to others. He upgraded an exsisting box we already had that was horrible and we also bought 2 other boxes. We've had no issues with ours at all except one small thing we couldn't figure out. We texted him today for help and he answered right away. 9One clickmif s button and it was solved. Something we never would have figured out ourselvesread more
Nona Germs
2017-03-11T03:28:06+0000
If you have never used an Android Box, Home Arcade in a Box is the place to go. While there are many Android Boxes on the market; the Customer Service Vance provides is top notch and no doubt the best there is! Fast, efficient and solid customer service counts for a lot in my opinion. Vance is passionate and knowledgeable about the products he sells and is very patient about explaining things. He even provided links to his You Tube tutorials which i found to be very helpful. Much like a tablet, the boxes he sells are media streaming devices that are simple to set up and navigate. Vance makes it a straight forward venture; even for a non-techie like me. I've had my Android Box for over 2 years and he has provided remote updates so I don't even have to leave home. I love that he pre-loads and sets up the Box to make it a great investment for home entertainment.read more
Google Reviews
Brenton Crow
14:43 06 Jan 20
This has changed our household, Vance and Angie have helped me with troubleshooting all the way through ownership for the past 4 months. This is a must get, money saving product, and an even better service. Thanks Vance and Angieread more
Shayne Cherny
15:12 18 Oct 19
Excellent service! Excellent equipment! Excellent experience! Highly recommended.read more
paul mcdonald
20:09 10 Feb 19
Don’t waste your time with others, nobody is better than Home Arcade In A Box!!! I’ve been using Vance and Angie to provide me with the best services for the box they provided me for over 3 years and have had no issues! The updates are quick and easy to do when required and they are always quick to reply to any questions I have! Highly recommend them!read more
paul mcdonald
20:09 10 Feb 19
Don’t waste your time with others, nobody is better than Home Arcade In A Box!!! I’ve been using Vance and Angie to provide me with the best services for the box they provided me for over 3 years and have had no issues! The updates are quick and easy to do when required and they are always quick to reply to any questions I have! Highly recommend them!read more
Ashton Ostermayer
03:16 03 Feb 19
Home arcade in a box is the best company I have ever been contacted with!!! Over the past five years I’ve dealt with numerous people that sold Kodi boxes and all have been a joke!! Home arcade in a box is the most professional company I’ve worked with, THIER very helpful whenever I need help and always quick to respond. You would be doing yourself a favour by getting in touch with home arcade in a box. I honestly couldn’t be happier!!!read more
Amanda Hennawi
19:08 09 Jan 19
Awesome friendly quick service at a great price! Will definitely keep them in my contacts.read more
Tony Araneda
01:10 30 Dec 18
Vance and his wife are the best i have dealt with. They keep the builds up to date and are on top of all the latest streaming avenues. Quick reply's for technical problems and eager to help. They understand what customers service means. I would highly recommend and the only people i deal with.read more
Greg Viner
16:44 22 Dec 18
Vance & Angie are great! I'd purchased an android box from another supplier previously and could never get it to work properly. The unit from Vance & Angie along with their excellent support works great! I am saving more each month by cancelling my cable subscription than the unit cost! I will refer anyone looking to get a better choice for an android box to definitely use Home Arcade In A Box!read more