Shows Won’t Play or Are Buffering



Best Solution

I’ll start here with the best solution. Get a Real Debrid premium streaming service subscription.
A 6-month subscription is 16 euros which is about $24 CAD. That breaks down to a cost of $4 a month for fast and easy streaming.

Real Debrid is becoming a must-have streaming add-on.

Lately, there seem to be fewer streaming servers which means there are fewer links available. Couple that with more people connecting to the few available links and everyone’s streaming is slowing down. This is where Real Debrid comes in. Real Debrid is a premium streaming service with its own pool of links accessible only to subscribers. Not only do you get access to links others don’t, Real Debrid also pushes their content to you faster than free sources do, meaning shows start quickly and are much less likely to buffer.

Real Debrid links are easily identifiable as they show up colored instead of white (in the android apps) or are labeled RD, Real Debrid or Premium (in Kodi add-ons) which takes the guesswork out of which one to choose.

For those wondering if they should sign up for an IP blocker, no need with Real Debrid. Real Debrid functions as a VPN (virtual private network). This means when you connect to a Real Debrid link, your ISP (internet service provider) can only see that you have connected to Real Debrid’s servers. They do not see what you are streaming.

You will need to have the latest programming on your tv box as well, so if it’s been more than a month since you last did a complete update of the android apps and Kodi add-ons, give your tv box an update so you are connecting to current links, not old links.

How do I update my tv box? Link here

What’s Real Debrid and how do I sign up for it? Link here


In general, what causes buffering? Several different factors:

1. What internet download speed is your tv box getting? 

Ideally, you want to see a minimum of 20 Mbps download speed, slower connections will still work, just not as well. If your speed is lower, Real Debrid will help.

Run a speed test on your tv box to learn what download speed it’s getting. It’s not helpful to say, I have a fast internet package or I did a speed test on my phone and it was fast there or my box used to work fine. This is troubleshooting and if you ignore this first step, other tips won’t be as effective.
What matters here is the speed your tv box is getting so run the test on your tv box. It’s easy and will only take a few minutes.

On your tv box, open Chrome and type in fast.com. That website will run a speed test and give you your download speed. If you get an error message, your tv box is not connected to the internet. Of course, if you’re not connected to the internet, nothing will play as all shows are streaming from the internet.

Know that download speeds are not set in stone and will vary as different factors come into play. If you are using wifi and someone closer to the router starts using wifi, the tv box’s speed may drop, if others are using a lot of internet in your household, speed may drop, if it’s a high internet usage time in your neighborhood, speed may drop.

It’s ideal to hardwire your tv box using an ethernet cord to the router if you can.

Wifi is good but it’s not the best connection. If you can’t hardwire with ethernet but want a better internet connection, you can get one using a power line ethernet adapter. This is a device you can buy from Amazon, Best Buy, Walmart, etc. Click here for more info on how a power line ethernet adapter works.

2. Next, do you have the latest programming?

If you don’t you are connecting to old, unmaintained links.

Our Kodi menu is split up into two categories for movie and tv show watching. There are Android Apps and Kodi Add-ons. You will see these labels on the menu bar in Kodi. At the time of writing this, the apps under Android Apps are Cyberflix, Typhoon, Nova and Viva. We primarily use the various android apps for watching movies and tv shows, and occasionally use the add-ons under Kodi Add-ons. The names of these apps and add-ons may change as the apps and add-ons go down and are replaced by new apps and add-ons.

If it’s been more than a week since you last did a complete update for your tv box using the instructions under Customer Help, do an update to ensure you are connecting to the latest links. Yes, android apps and Kodi add-ons can change from week to week. Usually they don’t, but it can happen. If you want to see what’s changed and when, dates are posted on Download Page B under each app telling you which version that app is on and when it was updated.

3. Did you watch our video on how to choose a good link when using the android apps?

When using a Kodi add-on, you typically choose the top link and work your way down until you get a good link to play.

When you are using an android app, in general, don’t choose the top link. Why?
The android apps have ordered their links from biggest to smallest. A big file is going to take longer to come in and is more likely to buffer or fail. You can watch our video on how to choose a good link using an android app here, or read on for written instructions.

Some of the links in the android apps are labeled with a file size.

Choose a smaller file – If there is a link that says [2 GB] and others that say [500 MB], [400 MB], [350 MB], [250 MB], you can see that the [2 GB] file size is much bigger than the majority and the [2GB] in this case is not going to be a good choice for streaming.

1 GB is equal to 1000 MB, GB files are much bigger than MB files!
A typical movie will be 1.5 GB, a one-hour tv show should be 400-500 MB and a half-hour tv show about 200 MB.

Some links are labeled as fast links. If you see a link that says [FastServer] [RapidVideo] or [GoogleVideo], choose it. You won’t always see these labels in which case stick to choosing a smaller file size or a link in the mid-range of the list.

Also, if a link doesn’t work for you, try the next one down. Be aware that the same link may be repeated several times in a row so look at the name of the link to make sure you’re not choosing the same link again.

4. Try a different app or Kodi add-on

Our programming contains several android apps and Kodi add-ons for you to use. Can’t get a show to play on one app? Try another one! Our programming includes a variety of android apps and add-ons you can use.

5. Get Real Debrid

Finally, the best solution? Get Real Debrid. Real Debrid is a paid service that pushes content to your tv box faster so shows start faster and play better. It’s a good value at 16 euros ($24) for a 6-month subscription.

We have Shaw 600 internet and we use Real Debrid cause it works so well.

There’s no guessing which link will be good with Real Debrid. Real Debrid links are shown in a different color on the android apps and are labeled RD or Real Debrid on the Kodi add-ons. Click here to learn how to get Real Debrid.