All tv boxes sold by Home Arcade In A Box are fully programmed and tested before being sold. Both the Apex Plus and The MAX android tv boxes use the latest in wifi technology, dual-band WiFi AC (aka WiFi 5).
We know the issue of wifi dropping isn’t originating with the tv box itself so what can be causing the problem?
There are several things that can cause wifi signal loss.
No. 1: Proximity to the router
Your tv box may be too far away from the router. When you’re connecting to the internet on the outer edges of the range limit, you’ll notice the Wi-Fi connection start and stop, likely over and over.
A poor Wi-Fi connection can occur if your router is tucked away in a closet, in a corner of your basement, three rooms away, or is simply too old or nearly broken.
Move closer to the router or move the router closer to you. Less distance between the router and your device strengthens the odds of a good wifi connection.
If moving your tv box or router isn’t an option, you may want to consider buying a wifi range extender.
No. 2: 5G network limitations
Are you connecting to the 5G network, not the 2.4? If your network says “5G”, you are connecting to the 5G network. Some households have both the 2.4 and 5G networks, some only have the 2.4 network. 5G is a great wifi connection but only under the right setting.
In order to have a strong, fast 5G connection, your tv box and router need to be within line of sight of each other. Any obstruction, such as a wall, floor, furniture, etc between the modem and the tv box will weaken the signal significantly.
If your tv box is not within line of sight of the router, do not use the 5G network.
No. 3: Too many devices, not enough bandwidth
Your tv box and router might be set up perfectly to accommodate Wi-Fi signals and avoid interference, but if there are too many devices using the network, the available bandwidth for each device is limited. This link explains bandwidth but basically how it works is your household gets a set amount of bandwidth based on what you pay your internet service provider for. Every device that is connected to the internet in your house is taking a share of the bandwidth. While you may have Shaw 150, if 4 people are connecting to the internet at the same time, your device will only have access to 1/4 of the 150 Mbps or about 50 Mbps. How much bandwidth your device gets can change based on whether a device is hardwired to the router using an ethernet cable, how close you are to the router, how close another device is to the router, etc. The device that is hardwired is getting the best connection, the device that is the furthest from the router will be getting the worst.
When a device lacks enough bandwidth, videos stop playing, websites won’t open, and the device might even eventually disconnect and reconnect from the network, over and over, as it tries to hold on to enough bandwidth to keep using Wi-Fi.
Use less devices at the same time, hardwire with an ethernet cable if you can. Look into a Powerline Ethernet Adapter for an easy solution to hardwiring without running wires through your house.
Sign up for a bigger internet package, ie. instead of Telus 25, sign up for Telus 50.
Unplug your router for 10 seconds. Sometimes, the router’s memory becomes full and needs to be restarted in order to work properly.
If the router needs rebooting often or you find yourself unplugging your router every few days, it could be time for a new one. You can request a new router from your internet service provider, Telus, Shaw, etc if they provided the router to you or purchase a new router.
No. 4: Does your household have all the IP addresses it should?
Lastly, it could be that your household was not assigned all of the IP addresses it should be. It could be another device is connecting to the internet and grabbing the IP address that the tv box was connected to.
Call your internet provider and ask for another IP to be assigned to you. There’s no cost for asking to have all IP addresses that should have been assigned to you assigned to you.